We use canned text only if client recommends.
Canned text are the pre-programmed responses which are meant to save typing-time, which our live chat text support team makes good use of.
The canned text is pre-programmed in such a way that it doesn’t look inhuman to the customer at all.
Canned text is not used all the time, but only when they are handlings multi tasks and that too only in relevant places.
The canned text is used in a relevant way so it does not confuse or frustrate the customers.
If client does not want us to use canned text. Our text chat operators are trained to handle chat without canned text.
We pick staffs that are excellent in English:
We have the best staff, which are fluent in English and react fast. This makes the over sea’s customers too to feel at ease and home.
They are well trained to understand, when an inquirer spells a word incorrectly or if the use of their grammar is not right.
They are very well tested and trained before being taken into the company.
Browser compatibility/buggy software:
We do not take in a great deal of your system resource, which in turn can slow your pc, nor do we use live chat implementations which will crashes browsers.
We regularly check the pc’s to make sure they are running smoothly.
We do not use any improperly configured aspects of implementation or broken links.
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